The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA.

User anonymity and personal information

Augesco International Ltd are committed to protecting your privacy and security. Whenever you provide personal information, we will treat that information in accordance with this policy, current GDPR legislation and Internet best practice.

Your Information

We only collect data that is necessary to allow us to provide you with the ability to transact with us, and for us to provide you with the best possible service. This data is stored for the minimum length of time that allows us to provide / maintain our service to you, and our legal duty to the relevant authorities (e.g. taxation)

Information we store about you:

  • Name
  • Addresses
  • Phone Numbers
  • E-mail Addresses
  • Purchases
  • IP addresses used to purchase
  • details of correspondence sent to you, or received from you;

Where we obtain this information from:

Most of your data may have been collected directly from you or a colleague when contacting us with your information in order to purchase or to request a quotation or samples. We will also collect your information if you email, phone or write to us.

How we use your data

We never sell your details to anyone else. If we wish to use your personal information for an additional purpose, we will always ask you to agree at the point of collection. If you have already supplied us with personal information, you can change your instructions at any time.

The data you provide is used to allow us to fulfil our contract with you as a customer. e.g. Make quotes , send samples , make delivery of goods, processing of returns, product recalls etc.

We may also use your purchase history to provide you relevant information on new products and promotions.

Legal basis for using your information

When there is a ‘legitimate interest’;

  • To enable us to communicate in response to enquiries from the customer
  • Process enquiries send quotes, samples
  • Process orders
  • Maintain service contact

Use of cookies and website links


This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. This website uses a cookie on a per session basis in order to allow products to be added and retained in the enquiry form while you continue to browse the website. Cookies are not shared with any third parties.

Website Visitor Tracking

This website uses Google Analytics tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer's hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Links to other websites

Our website may contain links to other websites of interest, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You must exercise caution and check their privacy statement applicable to the website in question.

Third Parties

We employ other companies & individuals to perform functions on our behalf. Those companies and individuals will have access to information needed to perform those functions, but may not use it for any other purposes and are required to process the data in accordance with GDPR legislation.

Telephone Calls / Live Chat / support emails

In order to provide the best possible service we can, telephone calls may be recorded, emails and live chat conversations are stored.


Augesco International Ltd take security seriously. Our websites all use encryption to provide you with a secure shopping experience. All web pages will be delivered using https (you can see this by the presence of the green padlock in your browser address bar).

Your rights on information

You may update your contact preferences at any time by contacting us at one of the addresses below.

You are entitled to ask to see any personal information that we hold about you and be given details of how we use that information, and where we obtained it from.

You also have a number of other information rights which include:

  • The right to question any information we have about you that you think is wrong or incomplete.
  • The right to object to how we use your information or to ask us to delete or restrict how we use it.

In relation to these information rights, please email us at or write to us at the address below:

Privacy Officer,
Augesco International Ltd,
The Office
Albatross Quay
Beccles Road
St Olaves
NR31 9HJ

Please note that we may require proof of your identity and address before we can process your request. We will respond to your request within the appropriate statutory timescales and in accordance with guidance from the Information Commissioner’s Office.

If you have a specific concern or complaint about the way Augesco International Ltd handles your personal data, you can contact our Managing Director.

Page Updates

We may need to update this statement periodically, so please check regularly to find out more. Your continued use of the site, and business services will mean that you accept these revisions. This page was last updated in May 2018.